Shipping policy
Shipping Policy
Order Processing Times
All orders are processed Monday–Friday.
• Artwork & Print‑on‑Demand Items: Made to order. Production typically takes 3–7 business days before shipping.
• General Merchandise: Usually ships within 2–4 business days.
Processing times may be extended during holidays, high‑volume periods, or product launches.
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Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location, product type, and carrier availability.
Estimated delivery times:
• Domestic (within your region): 3–10 business days after dispatch
• International: 7–21 business days after dispatch
These are estimates only. Actual delivery times may vary due to customs, carrier delays, or regional logistics.
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Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties.
These charges are determined by your local customs authority and are not included in our prices or shipping fees.
Customers are responsible for any additional charges incurred during import.
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Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information (when available).
Tracking updates may take 24–48 hours to appear.
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Shipping Issues & Lost Packages
If your package is delayed, lost, or marked as delivered but not received:
• Please contact the carrier first, as they can often resolve the issue quickly.
• If the carrier cannot locate the package, contact us at [your support email] and we will assist in finding a resolution.
Bella Artistry Co is not responsible for packages delivered to incorrect addresses provided by the customer.
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Damaged Items
If your order arrives damaged:
• Contact us within 7 days of delivery
• Provide clear photos or video of the damage and packaging
We will review the claim and arrange a replacement or refund according to our Returns & Refunds Policy.
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Split Shipments
Because some items are produced or fulfilled at different facilities, your order may arrive in multiple packages.
You will receive tracking information for each shipment.
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Incorrect Address or Delivery Issues
If you enter an incorrect address at checkout, please contact us immediately.
We cannot guarantee changes once an order has been processed.
Orders returned due to incorrect or undeliverable addresses may incur additional shipping fees.
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Questions or Support
For shipping questions, order updates, or assistance, contact us.